Please note that this is an outdated version of this article. You can find the updated article here.
Temporarily Disabled Wallets
If a wallet is temporarily disabled, this could be for a number of reasons. It may be disabled for an upcoming fork, general maintenance or routine updates. Any deposits made during this time should be automatically credited after the wallet is re-enabled.
If a wallet is temporarily disabled, our team is working on re-enabling it as soon as possible, but the timeline is often difficult to predict. If you would like to know when a particular wallet is re-enabled, please create a ticket through our Support Center and we will be happy to notify you via your ticket.
Permanently Disabled Wallets
If a wallet is permanently disabled, this means that the coin has been delisted from our exchange, and the wallet removed from Poloniex. We announce all delistings and timelines for removing disabled assets from our exchange prior to the date of delisting.
We do not support any deposits to a permanently disabled wallet. If you deposited funds to a permanently disabled wallet, the funds are irrecoverable.