In order for your deposit to be successfully credited to your account, the transaction must reach the minimum amount of confirmations on the blockchain. These minimums vary from currency to currency and are determined after careful consideration of several different factors, including but not limited to the stability of the network and the health of the wallets. Please be advised that minimum confirmation numbers may be changed at any time for various reasons.
Each respective minimum will be displayed under the “Status” column of your deposit history, along with the current number of confirmations on the blockchain. The speed at which a transaction receives confirmations depends on several factors, including the mining speed of subsequent blocks and the amount of transaction fees.
Once your deposit reaches the minimum number of confirmations, your deposit will be complete and your balance will be updated. If the deposit has reached the minimum amount of confirmations and it still hasn't credited to your account, please create a ticket via our Support Center and we will be happy to investigate.